Welcome to our small family business!

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your ANY items within 15 working days of receipt of your shipment.

  • They must be in original condition
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • Original shipping charges are non-refundable for returned items.( When we posted the product to you )
  • The Returned item shipping cost will be deducted from the refunded amount ( Unless the product is incorrect or Faulty )
  • If the goods are faulty - we will issue a full refund.
  • If we have sent the incorrect goods - we will pay for the return postage.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
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